Return Policy

REFUNDS
Because we are a third-party platform and do not own any of the inventory, we currently do not accept any regular refund request. You are only eligible for a refund If your item arrives not- as -described in the listing (incorrect color, tag size, condition). The buyer has 3 days after delivery to file a claim for regular orders (dresses not sent to Queenly HQ). Refunds are only given if the item arrives in significantly different condition than listed in the posting, substantiated by photos from the buyer, and only in the 3 day window after delivery. You cannot get a refund if the dress doesn't fit right, or if you simply don't like it. Since we are only a platform to connect users to share their wardrobes, and we do not own the inventory ourselves, we cannot promise a refund for every transaction if it is not our fault. We deeply apologize for this current inconvenience, but we hope you can understand, and once Queenly starts to gain more traction and success, we would love to provide a 100% guarantee refund in the near future. It is up to the buyer to check all of the info that the seller includes in the offer post, to guarantee that the condition pictured matches the description.

FORCE MAJURE
Neither party shall be responsible or have any liability for any delay or failure to perform to the extent due to unforeseen circumstances or causes beyond its reasonable control, including, without limitation, acts of God, earthquake, fire, flood, embargoes, labor disputes and strikes, riots, war, acts of a public enemy, error in the coding of electronic files, Internet or other network “brownouts” or failures, power failures, cyber attacks, third party attack or other actions and acts of civil and military authorities.

  • Criteria for returns: listed above
  • Time period for returns: 24 hours from a dress either received at Queenly headquarters if over $300, or received directly by the buyer if under $300
  • Processing time for returns: 5-10 business days from notifying the buyer of their return and refund being processed.
  • Valid email address for processing returns or refunds: [email protected]

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