U.S. Shipping Policy

New shipping rates effective April 2, 2023

🚚 Standard Shipping rates are determined by the weight of the item:

🚚 Under 1lb
$5.99
🚚 1lb - 5lbs
$9.99
🚚 6lbs - 10lbs
$14.99
✈️ Expedited Shipping (all weights)
$54.99
πŸš€ Air Express Shipping (all weights)
$123.99
* includes 1-2 days processing time before shipment

Queenly sellers on average ship in 3-4 days or sooner! All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been shipped. Depending on a number of factors, standard orders may take up to 7 business days to process (excluding Saturdays, Sundays, and Holidays) to process.

To ensure your order arrives as quickly as possible, over $1000 orders placed with Expedite or Air Express Shipping will skip the Quality Check inspection and be sent directly to you.

What Shipping Options does Queenly offer?
We offer Standard Shipping, Expedited Shipping, and Air Express (Rush) Shipping
How long will it take for my order to process for shipment?

All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard orders may take up to 7 business days to process (excluding Saturdays, Sundays, and Holidays) to process.

After your payment is authorized and verified, Standard orders can still take up to 7 business days to process, Expedited orders can still take up to 3 business days, and Air Express (Rush) orders can still take up to 2 business days to process. This is just an estimate and doesn't include weekends or holidays.

To ensure your order arrives as quickly as possible, over $1000 orders placed with Expedite or Air Express Shipping will skip in-person inspection and be sent directly to you. Please note that live quality check photos will still be submitted to you before the dress arrives.

How long is your In-Transit Time to receive my package once my order has shipped?

In-Transit time starts when your order has been shipped and does not include the standard processing time applicable to the shipping method selected at the time of checkout. Business days do not include Saturdays, Sundays, or US Holidays.

Canada Shipping Policy

Applies to purchases from sellers and buyers located in Canada. Customers located in the US may be subject to customs fees for items purchased from Canada. Items sold by sellers located in Canada will have an indicator on the listing.

🚚 Standard Ground Shipping
$37.99
πŸš€ Expedited Air Shipping
$74.99

Customs Duties

  • Shipments will be delivered with duty and tax unpaid.
  • All import (customs) duties and/or taxes must be paid by customers referring to the local customs policy.
  • According to customs regulations, Queenly cannot declare purchased items as gifts or list an amount lower than the actual product price.

Additional Information

  • Queenly cannot be held responsible for any delays caused by the customs clearance of the destination country.
  • Please do not refuse delivery. Users who refuse delivery will still be responsible for the cost of the item. Queenly cannot guarantee that the item can be recovered after a refused delivery.
  • We are not responsible for any failed delivery attempt caused by the negligent behaviors of customers. Negligence includes but is not limited to, incorrect information provided for delivery, such as order address/contact number/consignee's name. In this case, we are unable to file a refund for you. If you find that your order information is wrong, please contact us at [email protected] with your order number and correct information as soon as possible before the order is shipped out.

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Contact Us
880 Harrison St Suite 204
San Francisco, CA 94107
Mon-Fri 9am-8pm PST
Sat-Sun 11am-5pm PST

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